Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSSUP503 Mapping and Delivery Guide
Develop client relationships with employers and establish superannuation systems

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSSUP503 - Develop client relationships with employers and establish superannuation systems
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to represent the fund to current and potential employer clients and work with employers to establish superannuation systems. It also covers liaison and troubleshooting functions for employer accounts.It applies to individuals who use specialised industry knowledge, problem-solving techniques and strong communication and interpersonal skills to build relationships and convey complex requirements.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the superannuation field of work and include access to:

common office equipment, technology, software and consumables

organisational financial records

organisational policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish relationship with current and potential employer clients
  • Initiate or receive employer contact and establish relationship for ongoing liaison
  • Discuss employer system and service needs with client
  • Record employer details into organisational database
  • Make arrangements for follow up service according to organisational procedures
       
Element: Make analysis of employer needs
  • Review employer information technology systems and check for compatibility
  • Review employer human resource and superannuation payment systems
  • Identify employee information needs
  • Identify and note special requirements of employer needs
       
Element: Propose most suitable fund and system for employer clients
  • Examine fund and system options to identify best options for employer
  • Develop and present proposal to employer
  • Follow organisational procedures for ensuring compliance in employer systems
  • Discuss and negotiate proposal with employer and make amendments as necessary
  • Establish ongoing liaison to respond to employer questions and difficulties
  • Prepare and implement successful proposals according to organisational procedures
       
Element: Set up new employer accounts
  • Obtain all required information from employer to set up new accounts
  • Set up employer accounts and check for accuracy
  • Establish employer communication channels
  • Distribute confirmation of new accounts according to organisational procedures
       
Element: Provide ongoing liaison and management of accounts
  • Maintain employer documentation according to organisational requirements
  • Provide employer with ongoing communications regarding progress and implementation of superannuation account
  • Provide employer with ongoing contact to respond to enquiries and difficulties
  • Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures
  • Manage all transactions of employer account and accurately maintain according to organisational procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish relationship with current and potential employer clients

1.1 Initiate or receive employer contact and establish relationship for ongoing liaison

1.2 Discuss employer system and service needs with client

1.3 Record employer details into organisational database

1.4 Make arrangements for follow up service according to organisational procedures

2. Make analysis of employer needs

2.1 Review employer information technology systems and check for compatibility

2.2 Review employer human resource and superannuation payment systems

2.3 Identify employee information needs

2.4 Identify and note special requirements of employer needs

3. Propose most suitable fund and system for employer clients

3.1 Examine fund and system options to identify best options for employer

3.2 Develop and present proposal to employer

3.3 Follow organisational procedures for ensuring compliance in employer systems

3.4 Discuss and negotiate proposal with employer and make amendments as necessary

3.5 Establish ongoing liaison to respond to employer questions and difficulties

3.6 Prepare and implement successful proposals according to organisational procedures

4. Set up new employer accounts

4.1 Obtain all required information from employer to set up new accounts

4.2 Set up employer accounts and check for accuracy

4.3 Establish employer communication channels

4.4 Distribute confirmation of new accounts according to organisational procedures

5. Provide ongoing liaison and management of accounts

5.1 Maintain employer documentation according to organisational requirements

5.2 Provide employer with ongoing communications regarding progress and implementation of superannuation account

5.3 Provide employer with ongoing contact to respond to enquiries and difficulties

5.4 Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures

5.5 Manage all transactions of employer account and accurately maintain according to organisational procedures

Evidence of the ability to:

determine and analyse employer system needs

review employer technology systems to ensure compatibility

present most suitable fund or system for clients

set up new employer accounts, and provide ongoing liaison and management of client accounts

assess and analyse employer needs to identify the best fund or system to meet employer needs

develop and present proposals and establish accounts.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe key features, compliance and reporting requirements of:

superannuation industry legislation

taxation legislation

other relevant legislation

discuss compliance responsibilities for fund administrators

compare and contrast features and benefits of a range of fund options and services

identify compatibility issues of information technology systems with superannuation software

outline the key procedures for processing superannuation contributions

describe the key features of information technology, human resource and management requirements for superannuation systems

outline organisational communication and documentation procedures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish relationship with current and potential employer clients

1.1 Initiate or receive employer contact and establish relationship for ongoing liaison

1.2 Discuss employer system and service needs with client

1.3 Record employer details into organisational database

1.4 Make arrangements for follow up service according to organisational procedures

2. Make analysis of employer needs

2.1 Review employer information technology systems and check for compatibility

2.2 Review employer human resource and superannuation payment systems

2.3 Identify employee information needs

2.4 Identify and note special requirements of employer needs

3. Propose most suitable fund and system for employer clients

3.1 Examine fund and system options to identify best options for employer

3.2 Develop and present proposal to employer

3.3 Follow organisational procedures for ensuring compliance in employer systems

3.4 Discuss and negotiate proposal with employer and make amendments as necessary

3.5 Establish ongoing liaison to respond to employer questions and difficulties

3.6 Prepare and implement successful proposals according to organisational procedures

4. Set up new employer accounts

4.1 Obtain all required information from employer to set up new accounts

4.2 Set up employer accounts and check for accuracy

4.3 Establish employer communication channels

4.4 Distribute confirmation of new accounts according to organisational procedures

5. Provide ongoing liaison and management of accounts

5.1 Maintain employer documentation according to organisational requirements

5.2 Provide employer with ongoing communications regarding progress and implementation of superannuation account

5.3 Provide employer with ongoing contact to respond to enquiries and difficulties

5.4 Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures

5.5 Manage all transactions of employer account and accurately maintain according to organisational procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Initiate or receive employer contact and establish relationship for ongoing liaison 
Discuss employer system and service needs with client 
Record employer details into organisational database 
Make arrangements for follow up service according to organisational procedures 
Review employer information technology systems and check for compatibility 
Review employer human resource and superannuation payment systems 
Identify employee information needs 
Identify and note special requirements of employer needs 
Examine fund and system options to identify best options for employer 
Develop and present proposal to employer 
Follow organisational procedures for ensuring compliance in employer systems 
Discuss and negotiate proposal with employer and make amendments as necessary 
Establish ongoing liaison to respond to employer questions and difficulties 
Prepare and implement successful proposals according to organisational procedures 
Obtain all required information from employer to set up new accounts 
Set up employer accounts and check for accuracy 
Establish employer communication channels 
Distribute confirmation of new accounts according to organisational procedures 
Maintain employer documentation according to organisational requirements 
Provide employer with ongoing communications regarding progress and implementation of superannuation account 
Provide employer with ongoing contact to respond to enquiries and difficulties 
Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures 
Manage all transactions of employer account and accurately maintain according to organisational procedures 

Forms

Assessment Cover Sheet

FNSSUP503 - Develop client relationships with employers and establish superannuation systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP503 - Develop client relationships with employers and establish superannuation systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: